Service Level Agreement (SLA)
By subscribing to a plan,
you accept the following SLA
Service Level Agreement
"JoursOuvrés" will use reasonable commercial efforts to provide an API that is operating and available to
Customers 99.7% of the time in any calendar month (that is equivalent to a maximum of 2h11m per month of unavailability).
In the event Customer experiences any of the Service performance issues defined below due to the unavailability of Services,
Customer will be eligible to receive a full refund of the month subscription.
Application Any remote client code authorized to use the service with an active KEY
Downtime The service is considered unavailable if the server does not respond to an Application, responds inconsistently or if any request from an Application with a period analysed inferior to 365 days is replied in more than 5 seconds (measured on server side ; this duration appears in your console when logged in). (The usual response time for request inferior to 365 days is around 0.1 or 0.2 sec)
Downtime Period A period of ten consecutive minutes of Downtime. Intermittent Downtime for a period of less than ten minutes will not be counted towards any Downtime Periods.
Monthly Uptime Percentage Total number of minutes in a calendar month minus the number of minutes of Downtime suffered from all Downtime Periods in a calendar month, divided by the total number of minutes in a calendar month.
Scheduled Downtime Those times where "JoursOuvrés" notifies Customers of periods of Downtime seven days prior to the commencement of such Downtime. There will be no more than twelve hours of Scheduled Downtime per calendar year. Scheduled Downtime is not considered Downtime, and will not be counted towards any Downtime Periods.
Customer Service refund In order to receive Service refund, Customer must notify "JoursOuvrés" within thirty (30) days from the time Customer believes it is eligible to receive a refund (when the Monthly Uptime Percentage is inferior or equal to 99.7 %). Failure to comply with this requirement will forfeit Customer's right to receive a refund.
This service is hosted at OVH
Application Any remote client code authorized to use the service with an active KEY
Downtime The service is considered unavailable if the server does not respond to an Application, responds inconsistently or if any request from an Application with a period analysed inferior to 365 days is replied in more than 5 seconds (measured on server side ; this duration appears in your console when logged in). (The usual response time for request inferior to 365 days is around 0.1 or 0.2 sec)
Downtime Period A period of ten consecutive minutes of Downtime. Intermittent Downtime for a period of less than ten minutes will not be counted towards any Downtime Periods.
Monthly Uptime Percentage Total number of minutes in a calendar month minus the number of minutes of Downtime suffered from all Downtime Periods in a calendar month, divided by the total number of minutes in a calendar month.
Scheduled Downtime Those times where "JoursOuvrés" notifies Customers of periods of Downtime seven days prior to the commencement of such Downtime. There will be no more than twelve hours of Scheduled Downtime per calendar year. Scheduled Downtime is not considered Downtime, and will not be counted towards any Downtime Periods.
Customer Service refund In order to receive Service refund, Customer must notify "JoursOuvrés" within thirty (30) days from the time Customer believes it is eligible to receive a refund (when the Monthly Uptime Percentage is inferior or equal to 99.7 %). Failure to comply with this requirement will forfeit Customer's right to receive a refund.
This service is hosted at OVH